Service Delivery Manager

Permanent
Location: North West / Midlands – covering customer sites in Speke, Wrexham and Derby
Competitive salary + car/car allowance + private healthcare + flexible benefits

 

About the Role

We are looking for an experienced Service Delivery Manager with a strong Hard FM / technical services background to lead the delivery of planned, reactive and statutory maintenance services across a high-profile multi-site customer portfolio in Speke, Wrexham and Derby.

The role will have responsibility for the safe, compliant, commercially effective and customer-focused delivery of Hard FM services, leading a team of supervisors, engineers and contract support colleagues.

This is a field-based, multi-site role and we are flexible on home location, provided the successful candidate is suitably located to travel effectively across all three customer sites.

 

Key Responsibilities

• Lead the delivery of Hard FM services across the customer portfolio, ensuring contractual KPIs and SLAs are consistently achieved.
• Manage planned preventative maintenance, reactive maintenance, remedial works and statutory compliance activity.
• Lead, manage and develop a team of approximately 10 supervisors, engineers and contract support colleagues.
• Maintain strong technical governance across mechanical and electrical building services, identifying and escalating operational and compliance risks.
• Ensure compliance with Health & Safety legislation, statutory requirements, contractual obligations and company procedures.
• Deliver financial objectives including revenue, margin, WIP, debt and effective cost control.
• Carry out regular quality and compliance reviews across PPM and reactive maintenance.
• Use CAFM systems, performance data and reporting effectively to drive compliance, productivity and service improvement.
• Manage specialist technical subcontractors, ensuring quality, compliance, performance and value for money.
• Develop strong relationships with customer stakeholders and take ownership of operational performance and service issues.
• Maintain appropriate resource levels across the contract, including recruitment, succession planning and development.
• Identify opportunities to improve efficiency, service quality and value for the customer.
• Support the delivery of small works and additional opportunities across the portfolio where appropriate.

 

About You

We are looking for someone who can demonstrate:

• Proven experience in a Service Delivery Manager, Technical Services Manager, Hard FM Manager or similar operational management position is essential for this role
• A strong background in the delivery and management of Hard FM / technical building services.
• Good working knowledge of mechanical and/or electrical building services and relevant technical qualifications
• Strong understanding of PPM, reactive maintenance and statutory compliance.
• Experience managing engineers, supervisors and specialist technical subcontractors.
• The ability to identify, understand and manage technical and compliance risks across a multi-site environment.
• Strong customer and stakeholder management skills, with the ability to communicate confidently on operational and technical matters.
• Commercial awareness, including experience managing budgets, margin, WIP, debt and operational costs.
• Experience using CAFM systems, KPIs and performance data to manage service delivery.
• Experience of multi-site service delivery would be advantageous.

 

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people.  Some of what you can expect includes: 

• Competitive Salary on offer, plus Car or Car Allowance
• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. 

 

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