Customer Service Coordinator  

Leeds, Hybrid – set rota for in office and work from home days    

Permanent

Competitive Salary + benefits  

 

Summary  

We’re currently looking to recruit a Customer Service Co-Ordinator to play a key role and to help power our team forward by managing all work requests, billing and project assistance.  We’re ideally seeking individuals who are organised and great at problem solving as well providing a great customer service to our clients.  

  

Some of the key deliverables in this role will include:   

• Resolve complex customer issues and reach mutually beneficial solutions
• Using problem solving skills and geographical knowledge of the UK to allocate work in the most efficient way possible
• Raising PO’s and checking orders
• Managing multiple projects simultaneously
• Collating required permits and other documentation to ensure work can go ahead as planned and in line with health and safety guidelines
• Be a point of contact for incoming calls, requests and enquiries, ensuring they are answered promptly and professionally and recording the information.   

 

What we’re looking for:   

• Previously been in a Client Coordinator/Customer Service role 
• Working knowledge of Network Services e.g. ethernets, DIA circuits etc
• Experience of working within the Telecom or IT Managed Services industry
• Knowledge in circuits provisioning, ordering and delivery
• Proven experience in Cloud and carrier monthly billing
• Ability to effectively manage multiple tasks simultaneously and be comfortable working under pressure and at pace
• Excellent communication and excellent customer care skills
• Previous experience using MS Office packages mostly Excel and Word
• A working knowledge of UCASS, CCass, Webex would be beneficial 

 

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people.  Some of what you can expect includes: 

• 25 Days Holiday + Bank Holidays with an option to buy/sell days 
• Pension with a leading provider and up to 8% employer contribution  
• Personal Wellbeing and Volunteer Days  
• Private Medical Insurance  
• Life Assurance  
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Travel Insurance, Tax Free Bikes 

 

 

Next Steps:

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

We are a Disability Confident Employer and awarded Gold Standard in the Armed Forces Covenant.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

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