People Services Administrator   

Leeds – Hybrid  

1 x Permanent Contract / 1 x 9 months Fixed Term

Competitive Salary + Benefits    

 

Summary  

 

We are looking for two experienced People Services Administrators to join our busy, customer-focused People Services team in Leeds.

 

In this role, you will be a key part of a HR Shared Services function, delivering high-quality administrative support across the full employee lifecycle while ensuring accuracy, compliance, and excellent service delivery.

 

You will work closely with the People Services Manager and wider HR team, acting as a first point of contact for HR and payroll queries and supporting continuous improvement within the function.

 

Key Responsibilities

 

• Act as the first point of contact for HR and payroll-related queries, providing clear, professional advice
• Provide guidance on HR policies, procedures, and best practice
• Process employee lifecycle changes (e.g. starters, leavers, contractual changes) with high accuracy
• Generate and issue contracts, letters, and HR documentation in line with SLAs
• Manage and conduct exit interviews, identifying and escalating key trends
• Handle queries from employees and managers via phone and digital channels, ensuring GDPR compliance
• Support recruitment administration, including contract approvals and onboarding processes
• Maintain accurate and up-to-date records within the HRIS
• Identify process improvements and contribute to continuous improvement initiatives   

 

About You

 

We’re looking for someone who thrives in a fast-paced HR environment and brings:

• Proven experience in a HR Administration or HR Shared Services environment
• Strong working knowledge of HR systems
• Solid understanding of HR processes across the employee lifecycle
• Excellent attention to detail and data accuracy
• Strong organisational and prioritisation skills, able to manage multiple tasks effectively
• Confident communication skills, with the ability to provide guidance to stakeholders at all levels
• A proactive mindset, with a focus on continuous improvement and service excellence

 

Benefits   

 

• 25 Days Holiday + Bank Holidays with an option to buy/sell days 
• Pension with a leading provider and up to 8% employer contribution  
• Personal Wellbeing and Volunteer Days  
• Private Medical Insurance  
• Life Assurance  
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Travel Insurance, Tax Free Bikes 

 

 

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. 

 

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