Facilities Support Manager (Fixed Term Contract until 1st May 2026)

Wembley

Salary up to £51k Depending on experience + Plus Benefits

Summary

 

NG Bailey Facilities Services are currently recruiting for a Facilities Support Manager to join our team based at the iconic Wembley Stadium. This pivotal role will oversee a small, high-performing support function — managing four direct reports across the Helpdesk and Permit Office teams.

As the central point of contact for service support across the contract, you’ll lead the Helpdesk operation to ensure outstanding performance, efficient management of CAFM and compliance systems, and seamless communication between internal teams, clients, and suppliers.

 

Some of the key deliverables in this role will include: 

• Lead and develop a team of 4 (2 Helpdesk and 2 Permit Office Administrators).
• Oversee the effective operation of the CAFM system and ensure data accuracy.
• Produce weekly and monthly performance reports, including KPIs, job completions, outstanding work orders, and blocked invoices.
• Act as Subject Matter Expert (SME) for CAFM, providing coaching and support to ensure consistent system usage and process compliance -
• Build strong working relationships with clients, suppliers, and internal stakeholders to drive a culture of customer service excellence.
• Manage procurement and financial accountability for subcontractors, materials, spares, and consumables.
• Provide leadership for all administrative functions, ensuring smooth cover for absence and holiday periods.
• Identify and implement opportunities to enhance service delivery, improve efficiency, and add value to the contract.
• Working hours are Monday to Friday, working 0800:1700 (1hr for lunch)

 

 

What we’re looking for:

An experienced Facilities Support Manager with a strong administrative background, sharp problem-solving skills, and the drive to excel in a fast-paced, high-profile environment

 

You will hold the below qualifications / experience.

• Experience working within an FM or Building Services environment or service support leadership role.
• Must have educational qualifications in Mathematics and English Language (GCSE Grade C or above or equivalent)
• IT literate in all Microsoft packages especially Word and Excel - to produce detailed Excel and Word reports.
• Financial awareness and confidence managing budgets and procurement, Experience of Invoice reconciliation and WiP reporting.
• Previous experience of working with a recognised CAFM system (i.e: Concept, eLogbooks, Joblogic)
• Have a logical and organised method to enable 100% completion of all works.

 

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people.  Some of what you can expect includes: 

• Salary up to £51k Depending on experience + Plus Benefits
• 25 Days Holidays plus Bank Holidays (This will be pro rata)
• Sick Pay
• Pension with a leading provider and employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
• Personal development programme

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. 

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